Sierra-2 Upgrade instructions with video!

[davef]

To answer a few questions

My assumption was that warranty would restart regardless if it was done by Ascend or as DIY?

If we do the upgrade for you, your warranty on the speakers will reset. We also include an appropriate "Sierra-2" serial number on the speakers, since we will be able to test and re-certify the speakers. If taking DIY approach, you will receive a Sierra-2 product label but we will not include a new serial number since we can not re-certify the speakers. For the DIY upgrade kit, the warranty on the speakers will not reset and the components will be covered for manufacturing defects only.

Do you know if there was a labor cost in addition to the cost of shipping and the upgrade kits themselves?

We would normally charge a $55 labor charge on top of the upgrade kit costs and shipping for those customers who would like us to handle the upgrade. We are going to temporarily waive the labor charge so the only additional costs for having us do the upgrade will be shipping (both ways) and new packaging material, if necessary.

Hope this makes sense.

[eliwankenobi]

To answer a few questions



If we do the upgrade for you, your warranty on the speakers will reset. We also include an appropriate "Sierra-2" serial number on the speakers, since we will be able to test and re-certify the speakers. If taking DIY approach, you will receive a Sierra-2 product label but we will not include a new serial number since we can not re-certify the speakers. For the DIY upgrade kit, the warranty on the speakers will not reset and the components will be covered for manufacturing defects only.



We would normally charge a $55 labor charge on top of the upgrade kit costs and shipping for those customers who would like us to handle the upgrade. We are going to temporarily waive the labor charge so the only additional costs for having us do the upgrade will be shipping (both ways) and new packaging material, if necessary.

Hope this makes sense.

Thanks Dave

waiving the $55 fee sounds tempting for sure. I will need to check shipping costs and see if it makes sense on my part to do so.

[Mag_Neato]

The shipping adds to the cost, for sure, but having Ascend handle the upgrade also adds more waiting time to actually listening to and enjoying the Sierra-2! For me it would be a no-brainer since I enjoy doing the work myself. You get to "know" the speaker more intimately after the operation!

[rkoaudio]

To answer a few questions

If we do the upgrade for you, your warranty on the speakers will reset. We also include an appropriate "Sierra-2" serial number on the speakers, since we will be able to test and re-certify the speakers. If taking DIY approach, you will receive a Sierra-2 product label but we will not include a new serial number since we can not re-certify the speakers. For the DIY upgrade kit, the warranty on the speakers will not reset and the components will be covered for manufacturing defects only.

Hope this makes sense.

I guess I should have been more clear about my interpretation of the warranty reset.
What I was assuming, was a warranty on the new parts. Obviously, you cannot be responsible for mishandling, incorrect installation etc. by DIY person.

But I guess your interpretation of the warranty is important, so nobody gets wrong ideas later on.