Yeah, I've definetly been won over by the incredible customer service of places like Ascend. They even have an easy to find phone number!
A couple years ago it took almost an hour to find the direct 800 number to Amazon.com. I ended up calling toll-free directory assistance and speaking with a representative to hunt it down. Unbelieveable.
Last time I had a problem with electronics was with my cell phone service. I tried calling twice with no help. I lit my phone on fire, took a picture of it, and sent a picture of it by mail to sprint. Somehow that got their attention and they called back. I cancled my service and threw the plastic globule in a grinder at work. Haven't had a cell phone since, and don't plan to.