Was the sub bought from Brian at Rythmik directly, or through Ascend? If through Ascend you probably would have had better luck calling them with any shipping issues. Brian takes up to a day or two to answer emails, sometimes quicker. I'd say that is very good response considering his increased business via Ascend. I tried calling him after I purchased the kit 1 1/2 years ago, and he was not always easy to reach, but I did get him on the phone several times to answer all my questions. That was before he got involved with Dave F.

You can be certain that between Rythmik and Ascend any issues will be satisified.