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Thread: Ascend Customer Service

  1. #11
    Join Date
    Jan 2004
    Location
    Charter Oak, Iowa
    Posts
    579

    Default

    And I'll fourth'll that! (did I invent a new word?) Before I was able to get my 340's mounted on the stands one of my toddlers pushed one over. The floor was carpeted so no major damage done but a couple of the grill guides were sheared off. James sent some new ones (with spares to boot) free of charge.
    I realize guides are not high dollar items but most other outfits would have used the opportunity to make a few easy bucks off my misfortune. Thanks Dave and James!!

    Randy

  2. #12
    Join Date
    Feb 2005
    Posts
    8

    Default

    I am not even a customer (yet) and I must say that I have had all of my dumb newbie questions answered and had a wonderful and friendly conversation with James at Ascend. No pressure, no salesmanship, i got the distinct impression that he actually cared that I choose the right system. I think I talked with him for about 1/2 hour!

    Now if only I could choose a subwoofer.

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