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Thread: Sierra-2 Upgrade instructions with video!

  1. #21
    Join Date
    Jul 2012
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    21

    Default Re: Sierra-2 Upgrade instructions with video!

    Quote Originally Posted by Dark Ranger View Post
    Along with what rkoaudio said regarding comfort level and skill, one nice thing about letting Ascend do the upgrade is that your 7-year warranty is renewed. Plus, you can get printed measurements of the speaker's frequency response.
    My assumption was that warranty would restart regardless if it was done by Ascend or as DIY?

  2. #22
    Join Date
    Jul 2004
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    Tustin, CA USA
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    69

    Default Re: Sierra-2 Upgrade instructions with video!

    Quote Originally Posted by Dark Ranger View Post
    Woohoo! I can't wait.



    My Sierra Horizon had this same paper cover over the RAAL 70-20XR when I received it back in April 2012. I just pulled off the paper cover slowly in the direction of the arrow.

    The idea is to avoid lifting it straight up in a way that could create a vacuum. So for example, if the loudspeaker is laying on its back and the tweeter is facing straight up, you wouldn't want to lift it straight upwards (12 o'clock), but rather you'd slide it off at a 90 degree angle (9 o'clock or 3 o'clock).

    In other words, slide it off in the direction of the arrow.
    Thanks for helping explain Dark Ranger, I couldn't have said it better.
    Good Sound to You!

    James Greenberg
    www.ascendacoustics.com

  3. #23
    Join Date
    Jun 2005
    Location
    Green Bay, WI
    Posts
    176

    Default Re: Sierra-2 Upgrade instructions with video!

    Does anyone know how much it costs to upgrade a standard Sierra-1 to the Sierra-2?
    Andrew
    -------------------------

    TV: Panasonic VIERA TC-P55ST30 55-Inch 1080p 3D Plasma
    Receiver: Onkyo TX-SR706, Emotiva XPA-5 Gen 2, Blu Ray: Sony BDP-N460
    Fronts/Center/Surrounds: Sierra Towers Nrt, Sierra-1, HTM-200
    Sub: HSU VTF-3 MK-4

  4. #24
    Join Date
    Nov 2011
    Location
    Space Coast, FL
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    578

    Default Re: Sierra-2 Upgrade instructions with video!

    Quote Originally Posted by kinggimp82 View Post
    Does anyone know how much it costs to upgrade a standard Sierra-1 to the Sierra-2?
    Are you talking about DIY upgrade kits or something like a complete trade-in?

    Upgrade kits are $388 each (one kit per speaker). An upgrade kit contains a woofer, a tweeter, and a crossover.

    For original/standard Sierra-1s, you'll also get a $31 refund (per speaker) for sending back the old parts (woofer + tweeter + crossover).

    See this post from Dave for more details. The PDF document covers all the pricing and finish options.
    -Jacob

  5. #25
    Join Date
    Nov 2011
    Location
    Space Coast, FL
    Posts
    578

    Default Re: Sierra-2 Upgrade instructions with video!

    Quote Originally Posted by rkoaudio View Post
    My assumption was that warranty would restart regardless if it was done by Ascend or as DIY?
    The DIY approach relies on the customer's skill and expertise to perform the upgrade. It's a straightforward process, but mistakes could still happen. Quite simply, Ascend cannot ensure the final product is "perfect" even with pre-testing the individual parts.

    In contrast, sending the entire speaker to Ascend ensures that each component is installed correctly. The speaker can be fully tested to verify performance. The recertified speakers are then shipped to the customer and are essentially like buying a brand new product.

    I would be very surprised if this time was different. Previous upgrades like Sierra-1 standard to NrT worked the same way, as well as the Classic to SE upgrades. Actually, if memory serves, the SE upgrade virtually required the customer to send back the speakers. I think a few folks may have done the upgrade themselves, but most were done at the Ascend factory.
    -Jacob

  6. #26

    Default Re: Sierra-2 Upgrade instructions with video!

    Quote Originally Posted by Dark Ranger View Post
    The DIY approach relies on the customer's skill and expertise to perform the upgrade. It's a straightforward process, but mistakes could still happen. Quite simply, Ascend cannot ensure the final product is "perfect" even with pre-testing the individual parts.

    In contrast, sending the entire speaker to Ascend ensures that each component is installed correctly. The speaker can be fully tested to verify performance. The recertified speakers are then shipped to the customer and are essentially like buying a brand new product.

    I would be very surprised if this time was different. Previous upgrades like Sierra-1 standard to NrT worked the same way, as well as the Classic to SE upgrades. Actually, if memory serves, the SE upgrade virtually required the customer to send back the speakers. I think a few folks may have done the upgrade themselves, but most were done at the Ascend factory.
    Do you know if there was a labor cost in addition to the cost of shipping and the upgrade kits themselves?

  7. #27
    Join Date
    Mar 2004
    Location
    SouthWest of Cleveland
    Posts
    1,529

    Default Re: Sierra-2 Upgrade instructions with video!

    Anyone get their shipping tracking info yet?

  8. #28
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    Aug 2003
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    USA
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    3,714

    Default Re: Sierra-2 Upgrade instructions with video!

    To answer a few questions

    Quote Originally Posted by rkoaudio View Post
    My assumption was that warranty would restart regardless if it was done by Ascend or as DIY?
    If we do the upgrade for you, your warranty on the speakers will reset. We also include an appropriate "Sierra-2" serial number on the speakers, since we will be able to test and re-certify the speakers. If taking DIY approach, you will receive a Sierra-2 product label but we will not include a new serial number since we can not re-certify the speakers. For the DIY upgrade kit, the warranty on the speakers will not reset and the components will be covered for manufacturing defects only.

    Quote Originally Posted by eliwankenobi View Post
    Do you know if there was a labor cost in addition to the cost of shipping and the upgrade kits themselves?
    We would normally charge a $55 labor charge on top of the upgrade kit costs and shipping for those customers who would like us to handle the upgrade. We are going to temporarily waive the labor charge so the only additional costs for having us do the upgrade will be shipping (both ways) and new packaging material, if necessary.

    Hope this makes sense.
    .
    .
    .
    Good Sound To You!

    David Fabrikant
    www.ascendacoustics.com

  9. #29

    Default Re: Sierra-2 Upgrade instructions with video!

    Quote Originally Posted by davef View Post
    To answer a few questions



    If we do the upgrade for you, your warranty on the speakers will reset. We also include an appropriate "Sierra-2" serial number on the speakers, since we will be able to test and re-certify the speakers. If taking DIY approach, you will receive a Sierra-2 product label but we will not include a new serial number since we can not re-certify the speakers. For the DIY upgrade kit, the warranty on the speakers will not reset and the components will be covered for manufacturing defects only.



    We would normally charge a $55 labor charge on top of the upgrade kit costs and shipping for those customers who would like us to handle the upgrade. We are going to temporarily waive the labor charge so the only additional costs for having us do the upgrade will be shipping (both ways) and new packaging material, if necessary.

    Hope this makes sense.
    Thanks Dave

    waiving the $55 fee sounds tempting for sure. I will need to check shipping costs and see if it makes sense on my part to do so.
    CURRENT SETUP:
    JRiver MC and PS3 -> Onkyo TX-SR705 via HDMI -> Sierra-2 LCR & Energy Take Classic surrounds and sub
    =============================================

  10. #30
    Join Date
    Mar 2004
    Location
    SouthWest of Cleveland
    Posts
    1,529

    Default Re: Sierra-2 Upgrade instructions with video!

    The shipping adds to the cost, for sure, but having Ascend handle the upgrade also adds more waiting time to actually listening to and enjoying the Sierra-2! For me it would be a no-brainer since I enjoy doing the work myself. You get to "know" the speaker more intimately after the operation!
    Ed

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