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Thread: Got my speakers today...slight problem.

  1. #1
    Join Date
    Aug 2003
    Location
    Manhattan Beach, California
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    7,032

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    Just to check....are you sure you went through everything in the sub box? Under all the styrofoam...etc.? If so, that is very strange! I am sure it will be taken cared of.

    -curtis

  2. #2
    Join Date
    Jul 2004
    Location
    Birmingham, Alabama
    Posts
    462

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    Yeah, what Curtis said. Make sure you check through everything thoroughly. My power cord and feet were in a separate white box inside.

  3. #3
    Join Date
    Jul 2004
    Location
    USA
    Posts
    28

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    Yeah, I pulled absolutely everything out of box. No small white box inside. Just my luck, I guess!

    Graham

  4. #4
    Join Date
    Jul 2004
    Location
    Birmingham, Alabama
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    462

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    I'm sure it's disappointing, but no doubt they'll make it right.

  5. #5
    Join Date
    Jan 2004
    Location
    Charter Oak, Iowa
    Posts
    579

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    Apparently someone under the Hsu "chain of command" did not pack the accessories box. "Stuff" happens sometimes but Ascend and Hsu will make it right for sure.

    Randy

  6. #6
    Join Date
    Jul 2004
    Location
    USA
    Posts
    28

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    Oh, I have no doubt they'll make it right. It's just disappointing for everything to come on a Friday and then have to wait till Monday to talk to them, etc... Right now I have it sitting on the protective styrofoam than it came packed in. It'll all work out soon, no worries! So far, I'm quite impressed! Thanks for the support all.

    Graham

  7. #7
    Join Date
    Aug 2003
    Location
    Prattville, Alabama
    Posts
    264

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    Sorry to hear about your missing parts, Graham. I would suggest emailing David directly since you ordered from Ascend, that will probably get you the quickest response and delivery of your Hsu parts. Believe me, it will all be worth the wait! And welcome to the club!

  8. #8
    Join Date
    Aug 2003
    Location
    Prattville, Alabama
    Posts
    264

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    Graham, do you have an update for us on getting your missing parts?

  9. #9
    Join Date
    Jul 2004
    Location
    USA
    Posts
    28

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    Yes, I talked to James at Ascend Monday and he contacted Hsu. They Fed-Exed my accessories and I received them late yesterday. If nothing else, it sure LOOKS better!! Hopefully Sunday will be the day for mounting the rear 3 speakers and moving the sub into its final position (only a few feet over). I've been listening to all different types of music and movies and I am very impressed with this setup. Kudos to Ascend and Hsu!!!

    Graham

  10. #10
    Join Date
    Aug 2003
    Location
    Prattville, Alabama
    Posts
    264

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    Glad to hear the problem has been corrected. Now enjoy your new system! Alls well that ends well!

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