Netflix sends frequent renters to the back of line

[curtis]

http://www.cnn.com/2006/US/02/10/net....ap/index.html

[bikeman]

My own useage pointed this out awhile ago. When I return three DVD's at the same time, Netflix lies about when the receive them.
When I recently sent an inquiry about a problem with a DVD delivery, they didn't answer my inquiries for a week and then made it sound like they were on top of it from the get go. They also sent me a customer satisfaction survey right after I sent my problem email to them. The customer "survey" only covered another DVD that was shipped at the same time. The questions did not pertain to the DVD that was a problem. That's one of the ways they use to get such high customer satisfaction numbers.
I cancel Netflix every Spring. I don't spend much time indoors when daylight savings time is in effect. Life's too short for couch sittin unless momma nature makes couch sittin a good option.
I get my money's worth outta Netflix. The other options all have their warts.

David

[sensibull]

I get my money's worth outta Netflix.

Me too, but this official confirmation of what I had been suspecting for some time certainly irks me something fierce. The number of companies out there that deliver what they advertise is getting ridiculously low. So low, that the ones that do (nudge, nudge) earn my undying loyalty...

[bikeman]

The number of companies out there that deliver what they advertise is getting ridiculously low. So low, that the ones that do (nudge, nudge) earn my undying loyalty...

That's certainly one of the unifying aspects of this Forum. It'll get harder as Ascend gets larger but I've got alotta faith that customer service will keep it's place in the priorities.
Let's just hope that Ascend dosen't become part of the internet division of Speakers R US and Dave F. becomes a rich CEO emeritus. I don't have any problem with him becoming a rich CEO working round the clock keeping us happy however.

David

[tamuct]

I remember seeing something like this months ago on Slashdot. It seems that if you rent like crazy your requests are put at the bottom of the list. If you only rent a few a month, your request gets highest priority.

It makes sense on a certain level. Those who rent more are getting more for the same amount of money, those who rent less are paying more per DVD and should get better treatment.

OTOH, if you advertise an all you can eat (watch) service, I'd better get all that I can watch!

[Lou-the-dog]

Yes, it is marketing at it's finest. The marketing scheme is to make the customer believe that the only thing throttling his movie rental appetite is the postal service. If they were to be truly honest they would say something like, "3 movies at a time with a maximum of 12 per month." Of course, that would take all the fun out of it. Still they are a bargain compared to my local convenience store which is $3.49 per 24 hour rental. I'd suggest NetFlix revise their sales approach before they lose credibility.

Randy

[curtis]

I thought I would post that quickly before I went out the door this morning.

That scenario is precisely why I switched to Blockbuster Online about a year ago.

[metalaaron]

i just saw this today ...

http://www.fool.com/News/mft/2006/mft06021501.htm

[curtis]

awww...crap.....

At least BlockBuster is less expensive and gives you two free in-store rentals a month.

[curtis]

I thought I would dig this thread up from the dead.

FWIW, Blockbuster now allows you to return DVDs rented and received by mail to a BB store.....and get another movie from the store.

When you are ready to return one of your online rentals, simply drop it in the mail OR take it to a BLOCKBUSTER store. In-store we will check in your online rental and give you another movie from the store right on the spot. No extra charge – No Kidding. It's that simple!

I am going to try it tonight.