Yeah... they mangled my 340's box... styrofoam was pretty shattered, but speakers were unscathed.
All other Ascend shipments were perfecto.
Conversely, I went through 3... count 'em... 3 - 22" CRT PC monitors before I got one through DHL (the forth and current) that was good. These folks can be very bad.
Great to hear that Dave F is making things right. You'll love the system even more once it is complete and tuned in.
shane