curtis
01-31-2005, 12:07 PM
So, I ordered an HDTV and I trying to decide who to get my HD signal from.
I currently have DirecTV with a DirecTiVo, been with them for 2.5 years. The service has been great, no complaints at all. I have been a TiVo user for over 4 years.
Adelphia, the local cable company, has what seems to be a great deal with a $400 credit spread out over 15 months to woo satellite customers to cable. No upfront costs for installation, an HD-DVR, and lower my ISP/cable modem bill because it comes as part of a package. Without the incentive, the montly cost is about a wash.....with the incentive, it becomes about 40% cheaper per month.
I called DirecTV's customer retention department and told them my situation. The best they can do is offer a $20 discount a month for 6 months, $100 credit when I activate an HD*TiVo, free installation and upgrade of the dish. The cheapest an HD*TiVo can be had is about $825. So out of pocket expense would be about $725, and the monthly will be about 20% more for the fist 6 months....40% after that.
So I am trying to weigh the level of customer satisfaction vs cost savings. Anybody out there have any insight or done a similar comparison?
I currently have DirecTV with a DirecTiVo, been with them for 2.5 years. The service has been great, no complaints at all. I have been a TiVo user for over 4 years.
Adelphia, the local cable company, has what seems to be a great deal with a $400 credit spread out over 15 months to woo satellite customers to cable. No upfront costs for installation, an HD-DVR, and lower my ISP/cable modem bill because it comes as part of a package. Without the incentive, the montly cost is about a wash.....with the incentive, it becomes about 40% cheaper per month.
I called DirecTV's customer retention department and told them my situation. The best they can do is offer a $20 discount a month for 6 months, $100 credit when I activate an HD*TiVo, free installation and upgrade of the dish. The cheapest an HD*TiVo can be had is about $825. So out of pocket expense would be about $725, and the monthly will be about 20% more for the fist 6 months....40% after that.
So I am trying to weigh the level of customer satisfaction vs cost savings. Anybody out there have any insight or done a similar comparison?